A short diagnostic session that provides finance and operations leaders visibility into how payments actually move across channels, revealing gaps that impact cost, compliance, and performance

(PRUnderground) May 19th, 2026

Datatel Communications Inc (USA) / Datatel Inc (Canada), a leader in IVR Payments, today announced the launch of its “How Money Flows” session. This is a structured 20–30-minute working session that helps organizations understand how money actually moves across their payment environment.

Many organizations believe they have a payment processing challenge. In reality, the issue often lies deeper. It is not how payments are processed, but how they move through the business.

As payment channels expand across online portals, call centers, mobile apps, and automated systems, complexity increases. Payments are accepted in more places than ever before. But visibility into how those payments flow is often limited.

This lack of visibility creates operational blind spots. Payments slow down. Exceptions increase. Manual intervention becomes normalized. Compliance scope expands without clear ownership. Over time, these patterns introduce unnecessary cost, risk, and inefficiency into the organization.

How Money Flows Session (https://www.datatel-systems.com/money-flow-session/ ) is designed to address this challenge.

The session is not a product demonstration. It is a diagnostic conversation focused on identifying how payment design decisions impact business performance.

During the session, organizations:

• Review how payments move across all channels, including web, IVR, staff-handled, and in-person

• Identify points where payments slow down, fail, or require manual intervention

• Uncover areas where PCI scope may be expanding unnecessarily

• Highlight potential revenue leakage caused by friction, retries, or abandoned transactions

• Gain a clear view of how their current payment architecture is performing

Following the session, participants receive a structured Payment Flow Report. This report is not a summary. It provides a clear breakdown of findings, identified risks, and areas for improvement, giving leadership teams a practical foundation for next steps.

“Most organizations have invested in adding payment channels, but very few have stepped back to understand how those channels work together,” said Barnard Crespi, Datatel’s Co-CEO. “When you map how money actually flows through the business, you start to see where cost, risk, and inefficiency are being introduced. That’s where meaningful improvement begins.”

The “How Money Flows” session reflects a broader shift in how organizations approach payments. Instead of focusing only on processing transactions, leading organizations are treating payment operations as a designed system that must be structured, measured, and continuously improved.

Datatel supports this approach through its IVR payment solutions, PCI advisory services, and Payment Design Framework. Together, these capabilities help organizations reduce reliance on manual processes, contain compliance scope, and improve payment performance across all channels.

Organizations interested in evaluating their current payment environment can learn more or book a session here:  https://www.datatel-systems.com/money-flow-session/

About Datatel Communications Inc

Datatel is a global provider of secure payment solutions, AI payment isolation technology, PCI-focused services, and executive advisory solutions that help organizations reduce risk, simplify compliance, and modernize payment environments with confidence.

For more than 30 years, Datatel has delivered enterprise-grade IVR Payment and transaction automation solutions designed to remove sensitive cardholder data from business environments and streamline workflows. Today, Datatel enables secure payments across voice, web, AI-driven customer interactions, and integrated software platforms while advising executive teams on payment modernization, risk reduction, and the evolving implications of AI-driven commerce.

Trusted by healthcare providers, financial institutions, government agencies, software companies, and enterprises worldwide, Datatel helps organizations minimize exposure to payment data, reduce PCI scope, and align modernization initiatives across people, processes, and platforms. The result is lower operational risk, a stronger security posture, and improved efficiency.

Through structured advisory , Datatel provides leadership teams with clear visibility into their payment ecosystems identifying risk gaps, hidden vulnerabilities, operational inefficiencies, and modernization opportunities to ensure today’s decisions remain resilient as commerce evolves.

As a PCI Level 1 Service Provider and PCI SSC Associate Participating Organization, Datatel maintains the highest standards of payment security and actively contributes to advancing global compliance frameworks.

Datatel remains focused on delivering secure, scalable payment infrastructure and executive advisory services that support long-term operational resilience, responsible growth, and the future of AI enabled digital commerce.

At Datatel, we are also actively engaged in our communities. Webelieve that a society that shortchanges its youngest and most vulnerable members forfeits its own future, and as part ofthis core belief, we work as a team to support those in need and help them overcome challenges, contributing to a brighter future for all for generations to come.

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Original Press Release.